Support

We help with rides, payments, driver registration and your account.

Contact us

Email support@swift-rider.com.co. Include the phone number on your account and, for a ride problem, the date and pickup place. Never send a verification code, a password or card details by email.

In an emergency

Swift Rider is not an emergency service. If you are in danger, contact your local emergency services first. Sharing a trip sends a private tracking link to a person you choose; it does not alert emergency services.

Common questions

I did not receive my verification code

Check that the phone number includes the country code, wait a minute, and request a new code. Codes are limited to a few requests every 15 minutes, so repeated requests can temporarily pause new codes.

A payment shows as pending

Your bank can take a short time to confirm a payment. Open the app and go to Wallet, then Payments, to see the latest status before you try again.

I was charged for a cancelled ride

A cancellation or waiting fee can apply if a ride is cancelled after the free period shown in the app. If you think a fee is wrong, email us with the ride date and time.

How do drivers register?

Install the Swift Driver app, sign up with your phone number and submit the requested identity, licence and vehicle documents. You can go online after Swift Rider approves your registration.

Delete your account

You can request deletion in the app or on the account deletion page. See the Privacy Policy for what is removed and what is kept.